Privacy & Policy

Introducing Web Guard VPN: Protecting Your Privacy

At Web Guard VPN, safeguarding your privacy is our utmost priority. We understand the importance of your data and are dedicated to ensuring its secure storage and protection. Transparency is key, and you should always be aware of what data we collect and how we use it. This document, our Privacy Policy, serves to define and inform you about every instance in which we collect and use your data and information.
This privacy policy will help you understand how Web Guard VPN (“ Web Guard VPN ”, “ we ”, “ our ”, or “us”) collects, uses, and stores information.

Your Privacy, Our Promise: Web Guard VPN

1. PERSONAL INFORMATION

Your personal privacy is paramount. Web Guard VPN does not gather personal information unless you choose to provide it. We may collect limited data depending on your interactions with us, such as your privacy settings and the products and features you use to manage your subscription and enjoy our VPN services. However, except for specific exceptions, we do not automatically collect personal information.

When you open the app seeking for our VPN services, the app assigns a unique identifier to you for the service (such a unique identifier just binds up with your device identification code but does not tie to any other personal information of users). We use this unique identifier to serve the same VPN IP to the user in every session.

Web Guard VPN uses your personal information only for the purposes listed in this Privacy Policy, and we don't sell your personal information to third parties without your prior consent

2. Service Information Related to Your VPN Usage

Subject to applicable laws and for the avoidance to violate any internet service provider, any browsing information, traffic destination, data content, IP addresses, DNS queries or other similar information relating to your online activities transmitted by you to our servers is encrypted and cleared after the VPN “ session ” is closed. That said, we don't collect any information regarding the Web Guard VPN app or any data stored on or transmitted from your device, including any data that applications on your device may transmit through the VPN network. Web Guard VPN has NO documents/information below under the situations of the limited connecting with your personal information and the non-collection of the Web Guard VPN app or any data stored on or transmitted from your device:

  • * We do not know which user ever accessed a particular website or service.
  • * We do not know which user was connected to the VPN at a specific time.
  • * We do not know the set of original IP addresses of a specific user's device or the temporarily assigned network addresses.

If anyone would like to access to or try to compel Web Guard VPN to release user information based on any of the above, we cannot supply this information because the data don't exist.

For the purpose to fulfill our contractual obligations in good faith and to make you enjoy excellent VPN services, we collect the following information related to your VPN usage:

2.1 INFORMATION RELATED TO APPS AND APPS VERSIONS:

We collect information related to which Apps and Apps version(s) you have activated. It makes our Support Team efficiently find out and eliminate technical issues for you.

2.2 INFORMATION RELATED TO CONNECTION:

We collect information related to which Apps and Apps version(s) you have activated. It makes our Support Team efficiently find out and eliminate technical issues for you.

2.3 AGGREGATE SUM OF DATA TRANSFERRED (BUT NOT ANY WEBSITES YOU VISIT OR ANY DATA TRANSMITTED FROM YOUR DEVICE):

We collect information regarding the total amount of data transferred by a given user. It is one of our service principles to provide unlimited data transfer. However, if we notice that a single user pushes more traffic than thousands of others combined, which influences other users to enjoy high-quality service, we may seek the reason with the user. We ensure that we never log browsing history, traffic destination, data content, or DNS queries. Therefore, we do not know which user ever accessed a particular website or service.

2.4 ANONYMOUS DATA FOR NETWORK DIAGNOSTICS, STUDY AND ANALYSIS:

When you become one of our users for the VPN services, with your permission, we collect minimal usage statistics and anonymized analysis data used for network diagnostics in our network operations tools, for the purpose to optimize network speeds and to let us identify problems related to specific apps, VPN servers, or ISPs. Learning and analyzing the statistics allows us to improve the quality of the services and the products. We ensure the information we receive is fully anonymized and cannot be tied back to individual users.

2.5 WE WILL COLLECT THE FOLLOWING INFORMATION:

  • 1. Diagnostic information about if and how a VPN connection attempt failed.
  • 2. Speed test data.
  • 3. Crash reports, also without any personally identifiable information. These are handled in an anonymized form by third parties, dependent on the platform you are using.
    a. android: Crash reports, also without any personally identifiable information. These are handled in an anonymized form by third parties, dependent on the platform you are using. Google Analytics’s Terms of Service and Firebase’s Privacy and Security documentation.

2.6 CONCLUSION

We collect minimal usage statistics to maintain our quality of service. Although we provide service to users improving the network speed, we can't uniquely identify any specific behavior of any user, because thousands of users share one same location simultaneously to enjoy surfing the internet and the usage pattern overlaps with thousands of other customers who also connected to the same location on the same day.
Regarding the sensitive data, we've engineered out systems to categorically eliminate the storage of sensitive data. We never know HOW they have utilized our Service.
We stand by our firm commitment to our customers' privacy by not possessing any data related to a user's online activities.

3.THE USE AND SHARING OF INFORMATION

3.1 HOW WE USE INFORMATION:

We use the information we collect in various ways, including to:

  • 1. Provide, operate, and maintain our Services;
  • 2. Improve, personalize, and expand our Services;
  • 3. Understand and analyze how you use our Services;
  • 4. Develop new products, services, features, and functionality;
  • 5. Process your transactions.
  • 6. Send you push notifications.
  • 7. Find and prevent fraud; and
  • 8. For compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency. ;

3.2 HOW WE SHARE INFORMATION:

We may share the information we collect in various ways, including the following:

1. Vendors and Service Providers.

We may share information with third-party vendors and service providers that provide services on our behalf, such as helping to provide our Services, for promotional and/or marketing purposes, and to provide you with information relevant to you such as product announcements, software updates, special offers, or other information.

2. Aggregate Information.

Where legally permissible, we may use and share information about users with our partners in aggregated or de-identified form that can't reasonably be used to identify you.

3. Analytics.

We collect minimal usage statistics and anonymized analytics data used for network diagnostics in our network operations tools. Please see more information in Section 2 of this Privacy Policy.

4. Business Transfers.

Information may be disclosed and otherwise transferred to any potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

5. With Your Consent.

We may share information with your consent.

4. Advertising

We're proud to offer a free, advertising-supported VPN service, but rest assured, we do not target personal information for advertising purposes. We respect your privacy and will not share any personal information or usage data with advertisers without your prior consent.
AdMob: https://policies.google.com/privacy

5. Jurisdiction and Applicable Law:

Your privacy is our priority. We encourage responsible and legal use of our service. Always respect the laws of your country of residence.

6. Security Measures to Protect Your Information:

We employ stringent security measures to safeguard your data from loss, misuse, or unauthorized access. While no system is infallible, we are committed to maintaining the security of your information. Google’s page on Managing your Google Settings on your Android device

7. Mobile Identifiers:

Mobile identifiers are used for statistical purposes, and you have the ability to disable or reset them at any time. Users may disable or reset the mobile identifiers associated with their devices at any time. Google’s page on Managing your Google Settings on your Android device

8. Third-Party Websites:

Our commitment to privacy extends beyond our domain, but we are not responsible for the privacy practices of external websites.

9. Consent:

By using our services, you agree to have your information handled as described in our Terms of Service and Privacy Policy.

10. Users in the European Union:

We respect the privacy of our users globally. For users in the European Union, we collect and process data according to the General Data Protection Regulation (GDPR) and provide transparency on data practices.

11. California Consumer Privacy Act:

If you're a California resident, the California Consumer Privacy Act (CCPA) provides certain rights regarding your personal information.

12. Changes to the Privacy Policy:

Our Privacy Policy may change from time to time to comply with privacy laws and principles. Your continued use of our service indicates your acceptance of our Privacy Policy.
Your privacy matters. At Web Guard VPN, we're here to protect it.

13. HOW TO CONTACT GAME GUARD VPN:

If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact Web Guard VPN at the following email address: support at Web Guard VPN dot net